CANCELLATION POLICY

Timeless Salon & Spa understands that sometimes schedules change. We therefore request at least 24 hours’ notice when canceling or rescheduling your appointment. A Deposit (50% of the service amount) is required to hold your appointment. Appointments canceled within 24 hours or for which clients are a “No-Show” will lose the deposit. 

TIERED POLICY

Please note that appointments made within 24 hours may instead be canceled or modified at least 4 hours prior to the appointment time in order to avoid losing the deposit. 

LATENESS POLICY

Please note that if you are over 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and you will lose the deposit. .

POLICY TO PROTECT CLIENTS

Our salon values your time and feels that it is fair to honour the same policies we hold to our clients. Should Salon need to cancel on a client due to unforeseen events with less than 24 hours’ notice we will honour 50% off your next identical service and do all we can to reschedule your appointment in a timely manner.

SALON POLICY EXCEPTIONS

Here at Timeless Salon & Spa we understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment. Salon/Spa Loyal Clients are given one (1) grace appointment per year for last-minute scheduling changes, cancellations, or no-shows. Please inquire at our location on how to sign up for free today!

FLEXIBLE SALON POLICY

Here at Timeless Salon & Spa we will do everything we can to accommodate appointment changes and cancellations as required. Please give us a call at your earliest convenience to modify or cancel your appointment.

HOW TO MAKE A DEPOSIT 

The appointment will be confirmed once The Deposit is Received. Please  confirm your appointment when you receive your reminder from Timeless Salon and Spa via Email or Text.

SERVICE POLICY

All services are non-refundable. If a guest has an issue, there are 72 hours from the time of the original service to request an adjustment at no charge. If you have “changed your mind” this is not considered a re-do and charges will apply. 

PRODUCT RETURNS

Products can be exchanged within 5 days of purchase. Must be unused and in original packaging

ALL SALES ARE FINAL on hair extensions and all hygiene products.


New clients are required to complete the Salon/Spa Client Intake form. Click here.